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HealthInfo Waitaha Canterbury

Telehealth (virtual consultations)

Telehealth is when you have clinical contact with a healthcare provider that isn't in person. This might be over the phone, via video conferencing or using some other technology. Clinical contact over the phone or via video conferencing may also be called a virtual consultation.

Not every appointment can be virtual. Your healthcare provider may need to see you in person so they can examine you.

Telehealth uses several methods to provide alternatives to in-person consultations. These may include:

Equipment needed for a virtual consultation

Your healthcare provider will talk to you about the best and easiest way for you to have a virtual consultation.

For a consultation over the phone, you'll only need a landline or mobile phone. For a video conference, you'll need a mobile phone, tablet or computer with a camera, microphone and speaker. Most mobile phones, tablets and laptops will have what is needed.

Your healthcare provider will give you information about setting the equipment up. They will tell you if you need to download any apps.

Tips for a successful virtual consultation

See Preparing for your doctor's visit for information about what to think about when preparing for your consultation and what to do during your consultation.

Every healthcare provider will have a different way of doing virtual consultations. Other things to consider when preparing for your consultation include:

Before the appointment

During the appointment

Things to remember

  HealthInfo recommends the following pages

On the next page: Taking photos for telehealth

Written by HealthInfo clinical advisers. Last reviewed June 2021.


Page reference: 737114

Review key: HIGPS-132164