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HealthInfo Waitaha Canterbury

Taking photos for telehealth

Photos can help your GP or another health professional diagnose skin and other health conditions when you're having a consultation with a healthcare provider that isn't in person (using telehealth). The photos can be kept in your medical record and may help with managing your health condition over time.

If you need a specialist appointment, the photos can be sent to the specialist. The specialist may also be able to see you in a consultation that isn't in person.

Not every condition can be diagnosed with photos. Your healthcare provider may need to see you in person so they can examine you.

There are a few simple tips to help you get good photos. You do not need to be a professional photographer.

Set up for the photos

Find a suitable private location.

Get help from someone if you cannot reach the location on your body or get a good angle for the photos.

Try to use a plain background such as a white sheet or pillowcase, a plain wall or a plain carpet.

Take the photos

Make sure there is good lighting. If necessary, use a flash.

Think about what photos are needed. For example, you might need:

Including a ruler or measuring tape in the close-up photo may be helpful. For example, it can show the size of skin lesions.

Make sure the photos are well-focused

With an iPhone or Android phone, you can focus the camera lens on a specific area. To do this, point the camera at the object or rash you want to photograph and tap the touch screen where you want the camera to focus.

Reduce camera shake by holding the camera or part of your arm against a solid object like a couch, chair or wall.

When you've taken the photo, check its focus by enlarging the image on the screen. A well-focused image will stay sharp when it's enlarged. Make sure the area with the condition is clear.

If the photo isn't well-focused, take another one.

Send the photos

Ask your healthcare provider about the best way to send them your photos. This might be via their patient portal or by email. Unless told otherwise, do not send your photos to the healthcare provider's general email address. Non-medical staff may see these emails.

Send two or three really good photos rather than lots of poorer quality ones.

A good photo size is between 100 KB and 1 MB. This is often the "large" option when sending a photo from a phone. This is a resolution of about 1200 x 900 or 1 megapixel.

Make sure you include the name and date of birth of the person the photos are of. This is especially important if you're sending photos of someone else. For example, your child.

Keep the photos on your phone until you're sure they have arrived at the destination.


A short video can help show seizures, tremor and other movement problems. Ask your healthcare provider about the best way to send them your videos. Video files are usually too large to send by email or patient portal. But you may be able to upload them to cloud storage like Google Drive or Microsoft OneDrive and share the link with your healthcare provider.

Written by HealthInfo clinical advisers. Last reviewed June 2021.

Page reference: 750306

Review key: HIGPS-132164