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HealthInfo Canterbury

Calling 111 for an ambulance

In an emergency, phone 111 and ask for an ambulance.

If the person does not have immediate life-threatening injuries you may be called back by a registered nurse or paramedic.

If you need non-urgent St John support phone 0800‑4‑AMBULANCE (0800‑426‑285)

If you are deaf, hearing impaired, or speech impaired, register with Police for the 111 TXT service.

When to call 111

ambulancePhone 111 for a medical emergency if someone:

What happens when you dial 111?

An operator will answer your call and ask if you want police, fire or ambulance. Answer "ambulance".

The operator will then put you through to the ambulance control centre. You will be asked several questions, including those following.

What happens while you wait for the ambulance to arrive?

The person on the other end of the phone (the call handler) will talk you through how you should care for the person before the ambulance arrives. This may include talking you through how to do CPR, and caring for a child.

During this time:

Does it cost to have an ambulance?

Yes. If you don't belong to the St John Supporter Scheme you will receive an invoice for $98 if you call an ambulance. (You don't have to pay this up-front.)

If you do subscribe to the scheme you will not have to pay for an ambulance.

Most medical alarm companies will cover the cost of ambulance call-outs. If yours doesn't, you will need to budget for this.

If the ambulance call-out is a one-off, and you can't afford it because of hardship, you may be able to get financial help through a Work and Income Special Needs Grant.

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Written by HealthInfo clinical advisers. Endorsed by projects lead, Clinical Control Services, St John Ambulance. Page created December 2016.


Photo: Can Stock Photo

Page reference: 306831

Review key: HIFAD-141030