HealthInfo Aoraki South Canterbury
Community mental health support workers
Ngā kaitautoko hauora hinengaro ā-hapori
Community support workers (CSW) help people with experience of mental health issues to live well in the community.
CSWs can support you in your home or in the community.
What CSWs do
A CMHSW can help you:
- build relationships with your whānau (family) and friends
- manage the demands of your home and children
- develop routines for daily living and meeting your healthcare needs
- take the first steps back to an active life and work
- manage your finances.
They will work with you to:
- work out what your goals are and make a plan to achieve them
- develop a wellness recovery action plan (WRAP)
- access other services that can help you
- connect with whānau and friends for further support and education.
Finding a CSW
If your general practice team believes you will benefit from having a CSW, they will refer you to the service. You must also meet the following criteria:
- be 18 or over
- have experience of mental health or alcohol and other drug issues.
If you have a Specialist Mental Health and Addiction Services case manager, they can also refer you to the service.
Organisations that provide CSWs are:
Qualifications and training
A CSW has or is working towards the New Zealand Certificate in Health and Wellbeing level 4. Some also have diplomas.
Personal information
Whenever a health professional needs to arrange for you to see another health professional, they complete a referral. A referral introduces you to the other person and explains why you are being referred.
Your general practice team or case manager includes relevant information about you with the referral. They email the referral or send it electronically to the CSW service coordinator.
A small group of representatives of the organisations that provide community support services views your referral. They do this at their weekly community support services access pathway meeting. This makes sure you are seen by the community services that can best help your recovery.
Only member organisations can go to these meetings. These organisations make sure their staff comply with the Privacy Act and the Health Information Privacy Code.
Te Whatu Ora South Canterbury makes sure your information is only shared to benefit your health and wellbeing.
If you do not want your information to be shared in this way, you can choose a provider from the list above. You must also tell the general practice team or case manager who referred you to the service.
Community support organisations
For a list of community support organisations in South Canterbury, see Community mental health and addiction support options.
Written by Comcare Trust and Te Whatu Ora Waitaha. Adapted by HealthInfo clinical advisers. Last reviewed November 2023.
Sources
Review key: HIHMI-138165
