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HealthInfo Canterbury

Your health rights

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Everyone using a health or disability service in New Zealand has the legal protection of a Code of Rights. An independent commissioner promotes and protects these rights.

If you are concerned about the service you have received from any health provider, you should first go back to that provider – or their employer – if you feel able to do so. Most healthcare providers want to know when someone is unhappy, and what they are unhappy with, so they can sort out any problems and stop them from happening again.

Every healthcare organisation should have a formal complaints procedure, so ask about how you can make a complaint and what the process will be.

If you have used the health provider's complaints procedure and are still not satisfied, the links below give advice about what to do next.

  HealthInfo recommends the following pages


Making a complaint

Mental health



Written by HealthInfo clinical advisers. Last reviewed January 2016. Last updated May 2019.

Page reference: 53782

Review key: HIYHI-77571