HealthInfo Piki Te Ora Southern
Emergency & after-hours medical care
Medical emergency (such as heart attack, car crash, stroke)
If you, or someone near you is having a medical emergency, phone 111 and ask for an ambulance.
If you are deaf, you can use the emergency text phone number 0800‑16‑16‑16.
In a medical emergency, you might be taken to the Hospital Emergency Department. The Emergency Department provides lifesaving treatment and urgent medical attention to those with serious injuries or illness. This page has videos showing how the Emergency Department operates.
If it is not a medical emergency, the ambulance crew may give you first aid, then recommend you see your general practice team or go to an after-hours clinic for any further care you need.
Medical advice
If you are uncertain how serious an injury or illness is, call your general practice team or Healthline on 0800-611-116 for advice. Healthline is a free, 24 hour a day telephone health advice service.
Free phone advice lines:
- PlunketLine – 0800‑933‑922
- Lifeline – 0800‑543‑354
- Quitline – 0800‑778‑778
- Healthline – 0800-611-116
If you or a family member are disabled, you can also contact the Disability Helpline (phone 0800-11-12-13 or text 8988) for advice and information. The helpline is available 24 hours a day, seven days a week (between 8 pm and 8 am, calls are answered by a trained member of the Healthline team). You can also access the helpline using the New Zealand Relay Service.
Mental health services
If you need urgent or emergency mental health care, or if you are worried about the mental health of a friend or family member, please call emergency psychiatric services on 0800-467-846.
Poisoning
In case of poisoning, contact the Poison Information Service immediately: 0800‑POISON (0800‑764‑766), or seek medical advice from another health professional.
Phone 111 for an ambulance if:
- the person is unconscious or having difficulty breathing
- you are worried that the person looks very ill
- the Poisons Information Service has advised you to do so
Do not try to make the person vomit or give them food or liquid until you have been given advice.
Public health emergency or disaster
During a public health emergency, such as a flu epidemic, you can find information on the Ministry of Health homepage, and usually on the TV and radio.
After-hours health care
Dunedin City
Dunedin Urgent Doctors and Accident Centre (DUDAC).
- Phone (03) 479‑2900
- Open 8 am to 10 pm, 7 days a week
- 18 Filleul St, Dunedin
Mornington Health Centre
- Phone (03) 466-5011
- Open 8 am to 8 pm, Monday to Friday
- After hours on-call:
- 6 pm to 8 am, Monday to Friday
- 9 am to 12 noon, 2 pm to 5 pm, Saturday
- 10 am to 12 noon, 2 pm to 5 pm, Sunday
- 169 Eglinton Rd, Mornington
Mosgiel and Outram
Mosgiel Health Centre.
- Phone (03) 489‑5135
- Open 8 am to 6 pm, Monday to Friday
- After hours:
- 6 pm to 10 pm, Monday to Friday
- 8 am to 10 pm, Saturday, Sunday and public holidays
- 21 Inglis St, Mosgiel
Invercargill
Invercargill after-hours care is being provided at the Te Hau o Te Ora general practice at 40 Clyde Street. The service runs from 6 pm to 9 pm on weekdays and 12 noon to 4 pm on weekends and public holidays until further notice. This is an appointment-based service. Please call 0800-456-138 to arrange an appointment.
Rural areas
Area |
After Hours Service |
Phone |
Clinic Address |
Alexandra
|
Telephone triage service |
(03) 440‑0295 |
Health Central, 93 Tarbert St, Alexandra |
(03) 901‑6277 |
Alexandra Family Medical, 18 Limerick St, Alexandra |
||
Balclutha |
Telephone triage service |
(03) 419‑0500 |
Clutha Health First, 3 Charlotte St, Balclutha |
Central Southland |
Contact the Invercargill after-hours service |
(03) 218-8821 |
105 Don St, Invercargill |
Cromwell
|
24-hour telephone triage service |
(03) 445‑4666 |
Cromwell Family Practice, Unit 3 Comtrade, 2 McNulty Rd, Cromwell |
(03) 445‑1119 |
Cromwell Medical Centre, 192 Waenga Dr, Cromwell |
||
(03) 445‑4688 |
Junction Health, 1a Traders Ln, Cromwell |
||
East Otago |
On-call PRIME nurse |
(03) 465‑1444 (option 1) |
East Otago Health, 117 District Rd, Palmerston |
Fiordland |
Doctor on call 24 hours, seven days |
(03) 249‑7007 |
25 Luxmore Dr, Te Anau |
Gore
|
Gore Medical |
03) 208‑9222 |
12 Eccles St, Gore |
The Gore Medical Centre shares the on-call roster with the Gore Health Centre |
(03) 209‑3022 |
9 Birch Ln, Gore |
|
Lawrence |
The clinic phone goes through to an after hours telephone triage service |
(03) 485‑9050 |
Lawrence Medical Centre, 43 Whitehaven St, Lawrence |
Kurow |
GP or PRIME registered nurse on call 24 hours, seven days |
(03) 436‑0760 |
Kurow Medical Centre, 8 Wynyard St, Kurow |
Lumsden |
Telephone triage weekdays. Urgent doctor clinics are located at the Invercargill after hours service. |
(03) 248-7146 |
58 Garden St, Lumsden |
Mataura |
Nurse telephone triage after hours |
(03) 203‑8152 |
11 Bridge St, Mataura |
Milton |
Local practice provides most on call cover |
(03) 417‑8226 |
Milton Medical Centre, 7 Eden St, Milton |
Oamaru |
GP or nurse practitioner on call provides 24-hour care – phone Oamaru after hours duty doctor (03) 434‑9444 to find out which practice is on duty. |
(03) 434‑8181 |
Central Medical, 19 Eden St, Oamaru |
(03) 434‑1000 |
Oamaru Doctors, 8 Coquet St, Oamaru |
||
(03) 437‑0347 |
North End Health Centre, 4 Frome St, Oamaru |
||
(03) 434‑8499 |
South Hill Medical, 11 Arun St, Oamaru |
||
(03) 434‑7697 |
Whitestone Family Practice, 23 Reed St, Oamaru |
||
Owaka |
All after hours cover provided by Clutha Health First |
(03) 415‑8006 |
Catlins Medical Centre, 29 Main Rd, Owaka |
Ranfurly |
Doctor on call or PRIME registered nurse |
(03) 444‑1073 |
Ranfurly Medical Centre, 51 Tyrone St, Ranfurly |
Roxburgh |
Doctor or nurse on call |
(03) 446‑8200 or 027-493-2380 after hours |
Roxburgh Medical Centre, 65 Scotland St, Roxburgh |
Wanaka
|
Doctor on call or 24-hour nurse phone triage |
(03) 443‑0725 |
Aspiring Medical Centre, 23 Cardrona Valley Rd, Wanaka |
(03) 443‑0710 |
Wanaka Medical Centre, 23 Cardrona Valley Rd, Wanaka |
||
Queenstown
|
Doctor on call or 24-hour nurse phone triage |
(03) 442‑7188 |
Mountain Lakes Medical, 44 Beach St, Queenstown |
(03) 441‑0500 |
Queenstown Medical Centre, 9 Isle St, Queenstown |
||
(03) 442‑2288 |
Wakatipu Medical Centre, 11 McBride St, Frankton |
||
Western Southland
|
Doctor on call or telephone triage |
|
|
Otautau |
(03) 225‑8099 |
Otautau Medical Centre, Cnr Main and Chester Sts, Otautau |
|
Tuatapere |
(03) 226‑6123 |
Tuatapere Medical Centre, 69A Orawia Rd, Tuatapere |
|
Riverton |
(03) 234‑8290 |
Riverton Medical Centre, 104 Palmerston St, Riverton |
|
West Otago |
Doctor on call or PRIME registered nurse |
(03) 204‑8668 or 027-644-0300 after hours |
West Otago Health. 50 Tapanui Raes Junction Hwy, Tapanui |
If you live in or are visiting a rural area, you can also use the Ka Ora Telecare service by calling 0800-252-672 for advice or booking a virtual appointment online.
Written by HealthInfo clinical advisers. Last reviewed May 2024.
See also:
Review key: HIAAC-38733
