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HealthInfo Canterbury

Home, community and nursing support services

What are Community Nursing and Home and Community Support Services?

Home and Community Support Services are provided to help people stay healthy and to live as independently as possible. They include support with your personal care needs, such as dressing or showering, and assistance to participate in your community and help to manage your home. Community Nursing Services support the Home and Community teams and provide nursing services such as wound care, IV therapy, continence, and complex medication administration.

What is different about the service?

The new service is more flexible to better meet your health needs and help you achieve your goals.

Each person receiving services will have a care co‑ordinator, who is a registered health professional (such as a registered nurse). Your care co‑ordinator will work with you (and where appropriate your family, whānau or carer) to identify your health needs and your goals.

Your goals will be personal and individual to you, and could include a broad range of things, such as to live pain free, to be able to prepare a meal, or to regularly attend a community social group.

Your care co‑ordinator will then plan and organise your care and support to help you to achieve your goals, and ensure your care is co‑ordinated with other health services, such as your general practitioner.

Your care co‑ordinator will ensure your support workers have the training they need to help you, which could include things like assistance to do some housework or some exercise.

Who will provide my nursing, home and community support services?

There are three organisations providing the services in Canterbury. They all have care co‑ordinators who can work with you to plan your support and help you to maximise your independence. They will ensure your support workers receive the right training, advice and support to help you in achieving your goals.

You can choose which of these organisations provides your support.

Where to go for more information

If you have questions about your Home and Community Support Services, or any concerns about the service you are receiving, please contact Older Persons Health and Rehabilitation, phone: (03) 337‑7765

If you want to know more about the providers, please give them a call, or information is also available on their websites.


Access logo

Phone: 0800-AT-HOME or 0800‑284‑663


Access, a not-for-profit organisation, is one of New Zealand's leading healthcare providers, specialising in home-based support. Access has been supporting New Zealanders since 1927 as part of the Women's Division Federated Farmers (WDFF). WDFF has since become Rural Women New Zealand, and the home care service it pioneered has grown into Access.

Healthcare of New Zealand

Healthcare NZ logo

Phone: 0800‑000‑239


Healthcare of New Zealand has been supporting people in Canterbury to live their lives the way they want to, in their own homes and communities for more than 25 years. Our Good to be home service supports you to complete everyday tasks for yourself and build your mobility, strength and confidence.Good to be home is provided by our local and professional team of qualified nurses and support workers. They will work alongside you and your family/whānau each step of the way, to ensure the support we provide meets your individual needs and goals

Nurse Maude

Nurse Maude Logo

Phone: 0800‑888‑018


Nurse Maude has been caring for people since 1896. Today it provides a wide range of specialised nursing and home support care, working throughout the community, in its clinics, its hospital and hospice. The enduring principle of Nurse Maude is that the needs of clients are met with high-quality, relevant and responsive services provided by skilled and compassionate staff. We work in partnership with you to achieve your health

Written by Older Persons Health and Rehabilitation (OPH&R), Canterbury DHB. Adapted by HealthInfo clinical advisers. December 2013.


Page reference: 82037

Review key: HISSO-48278