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HealthInfo Canterbury


HealthOne is a system for sharing electronic patient records. It's available to South Island clinicians, including GPs, hospital clinicians, pharmacists, community nursing services, and allied health professionals.

How does an electronic shared care record benefit me?

The purpose of HealthOne is to provide better healthcare. With a shared care record, your relevant health information is available to the clinician currently caring for you, whether that person is your usual doctor, a hospital clinician, pharmacist, nurse, physiotherapist, or other registered health professional.

The ability to share data and access the latest key patient information should lead to faster, better-informed, and safer decisions at the point of care.

Who can access my health information?

Only authorised health professionals can access clinical information through HealthOne, and the data is safe and confidential. Every user of HealthOne signs a strict user protocol and is assigned a unique user ID that needs a password for access.

All access to information by authorised users is monitored and audited to ensure it's appropriate and justified.

What if I don't want my health information to be shared?

If you don't want your health information shared through HealthOne, you can opt out of the system by telling your GP, pharmacist, hospital doctor, or a community nurse who's treating you. Alternatively, call the freephone 0508-837-872 or email

But as the whole purpose of HealthOne is to provide better healthcare for people, you should talk to a health professional you know well such as your GP, before making the decision to opt out.

Written by HealthInfo clinical advisers. Last reviewed September 2018.

Page reference: 49133

Review key: HIYHI-77571