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HealthInfo Canterbury

Urgent care at home

nurse helping elderly man out of bed at homeIn Canterbury, we have a programme specifically to help treat people in their own home and prevent them from becoming so unwell they have to go to hospital. This programme is called Acute Demand (it's also known as Acute Demand Management Services, or ADMS).

An acute condition is one that comes on quickly. So, this service is for people who suddenly become unwell, but can safely get the treatment or tests they need without having to go to hospital.

For example, some people with cellulitis, DVT, chest pain, pneumonia, COPD, migraine, pyelonephritis (kidney infection), and dehydration may get this care.

If you become unwell but can safely be treated outside hospital, your GP may refer you to Acute Demand. A member of the Acute Demand team will then contact you to explain what care is available to you.

Your own GP will continue to look after you while you're receiving care under Acute Demand.

Acute Demand care

Acute Demand brings together many different services to support your GP and offer you care at home.

By working together, they can provide:

Sometimes people who receive Acute Demand care will need to go to hospital because they become too ill. If this happens, the Acute Demand team and your own GP will contact the hospital to refer you.

The benefits of Acute Demand

Acute Demand makes it possible for people to get the urgent care they need without going to hospital. It also frees up the hospital Emergency Department to deal with emergencies.

Written by Acute Demand medical officer, Canterbury DHB. Adapted by HealthInfo clinical advisers. Last reviewed August 2019.

Page reference: 50817

Review key: HIADS-15354